Contact for clinics and providers

Patient questions must go to the clinic involved

ClinicFees.ca is a general public education website. It does not have access to clinic records, patient accounts, invoices, payments, appointment information, medical records, or clinic policies.

If you are a patient with a question or concern about a fee, invoice, payment, form, medical-record request, missed appointment, clinic policy, privacy matter, or medical care, contact the clinic or physician involved directly. ClinicFees.ca cannot review, explain, change, waive, refund, or resolve an individual clinic charge or decision.

Who may contact ClinicFees.ca

Accepted clinic and provider inquiries

The contact channel may be used for general inquiries such as:

• Questions from clinics about sharing or using the public Patient Guide.
• General feedback about the accuracy, clarity, or accessibility of website content.
• Reports of a broken link or technical problem on the public website.
• General clinic, provider, organizational, or collaboration inquiries.
• Questions about ClinicFees.ca intended for clinics or healthcare providers.

Patient inquiries are not accepted

ClinicFees.ca does not accept or respond to patient-specific inquiries. Messages asking ClinicFees.ca to review a clinic fee, invoice, payment, policy, record request, appointment issue, privacy concern, dispute, or medical matter must be directed to the clinic involved and may not receive a response from ClinicFees.ca.

Patients should use the contact information provided by their clinic, physician, invoice, receipt, appointment notice, or clinic website.

Do not send personal health information

Do not send patient names, dates of birth, health card numbers, medical information, medical records, forms, test results, appointment details, invoices, receipts, payment information, or other patient-specific information to ClinicFees.ca.

Clinics and providers must keep inquiries general and must remove identifying patient information before contacting ClinicFees.ca. The contact email is not a secure channel for personal health information.

Clinic and provider contact

Clinics, physicians, healthcare providers, and authorized organizational representatives may send general inquiries to:

providers@clinicfees.ca

Include your name, professional role, clinic or organization name, and a general description of your inquiry. Do not include patient information.

Important note

ClinicFees.ca provides general education only and does not provide patient-specific, medical, legal, billing, privacy, regulatory, tax, or dispute-resolution advice. Patients must contact their own clinic directly about individual questions or concerns.