Terms
Terms of Use
The terms that govern access to and use of ClinicFees.ca, portal.clinicfees.ca, secure billing pages, and related ClinicFees services.
At a glance
ClinicFees is a product of Dr. Plus Physician Services Inc. In these Terms of Use, "ClinicFees," "we," "us," and "our" refer to Dr. Plus Physician Services Inc. in connection with the ClinicFees service.
These Terms govern access to and use of ClinicFees.ca, portal.clinicfees.ca, secure billing pages, and related ClinicFees services that link to these Terms. They apply to public website visitors, prospective and participating clinics, clinic administrators and staff, patients and other secure-link recipients, vendors, and business contacts.
ClinicFees provides technology and related administrative services used by participating clinics. ClinicFees is not a medical clinic and does not provide medical care, medical advice, diagnosis, treatment, or emergency assistance. Participating clinics remain independent and may maintain their own policies or separate written agreements. Where a separate written agreement with Dr. Plus Physician Services Inc. conflicts with these Terms, that agreement controls for the subject matter of the conflict.
1. Acceptance of These Terms
These Terms form an agreement between you and Dr. Plus Physician Services Inc. concerning your use of the applicable ClinicFees service. You accept these Terms by:
- accessing or using the public website;
- creating, accepting, or using a clinic-user account;
- accessing the portal;
- using a secure billing link;
- viewing a secure billing document;
- using an enabled payment function;
- otherwise using a service that links to these Terms.
If you do not agree to these Terms, you must not use the applicable service.
Mere receipt of an email or SMS does not itself mean the recipient has accepted every contractual provision. Using the secure-access service after receiving the notice constitutes acceptance of the provisions applicable to secure-access recipients. Additional active acceptance may be requested for particular services. Privacy consent is governed separately by the Privacy Policy and applicable just-in-time notices, and posting these Terms does not replace any consent required by law.
2. Eligibility, Authority, and Capacity
You must have legal capacity to accept these Terms or act through an authorized representative. A clinic administrator or clinic user represents that they are authorized by the applicable clinic or organization, that information they provide about their authority and role is accurate, that they will use the account only for authorized clinic business, and that they will comply with the clinic's policies and applicable agreements.
A person accepting on behalf of an organization represents that they have authority to bind that organization where applicable.
The clinic portal is not intended for children to create workforce accounts. A minor's parent, guardian, substitute decision-maker, estate representative, or other authorized person may use secure recipient functions where permitted by the clinic and applicable law.
3. About ClinicFees
ClinicFees is a technology product provided by Dr. Plus Physician Services Inc. Through ClinicFees, Dr. Plus Physician Services Inc. provides technology for administrative billing and related operations. Services may include public education, clinic onboarding, clinic-user management, products and services catalogues, invoices, receipts, payments, reconciliation, reports, and secure document delivery.
Not every feature is available to every clinic or user. Features may depend on account status, role, configuration, subscription, third-party providers, jurisdiction, or clinic decisions. Dr. Plus Physician Services Inc. may add, modify, suspend, or discontinue functionality through ClinicFees, subject to agreements and applicable law.
Neither ClinicFees nor Dr. Plus Physician Services Inc., merely by providing the ClinicFees product, becomes the participating patient's clinic or health-care provider. ClinicFees is not:
- a medical clinic;
- an insurer;
- a government program;
- a regulator;
- a professional association;
- a substitute for professional advice.
4. Relationship with Participating Clinics
Participating clinics are independent organizations. They are not automatically subsidiaries, branches, employees, agents, or representatives of Dr. Plus Physician Services Inc. merely because they use ClinicFees. Clinics remain responsible for patient relationships and medical services. Clinics determine what services they provide, what they charge, and how they respond to billing questions. Clinics are responsible for the legality, accuracy, completeness, and authorization of the information their users enter, and for the professional, tax, accounting, recordkeeping, consent, notification, and privacy obligations applicable to them.
Dr. Plus Physician Services Inc. provides technology through ClinicFees but does not approve each fee, item, invoice, disclosure, refund, or clinic policy. Dr. Plus Physician Services Inc. does not become a party to the physician-patient or clinic-patient relationship merely by providing the platform. Dr. Plus Physician Services Inc. may act on clinic instructions through ClinicFees and may also take independent actions necessary to operate, secure, administer, and protect the service.
Legal responsibilities may vary according to the agreement, service, facts, and applicable law. Patients must address invoice contents, clinic services, fees, refunds, and record corrections with the issuing clinic.
5. Public Educational Content
Public content on clinicfees.ca is provided for general education and convenience. It may discuss uninsured medical services, clinic administrative fees, medical forms, missed appointments, record-copying charges, insurance or third-party requests, and related clinic practices.
Public content:
- is not medical advice;
- is not legal advice;
- is not accounting or tax advice;
- is not professional regulatory advice;
- is not a quotation or binding fee;
- does not replace a clinic's notice, policy, invoice, or professional judgment;
- may not reflect every jurisdiction, clinic, service, patient circumstance, or later change.
Verify important information with the clinic or authoritative source.
6. Fee Information and Third-Party Guidance
Fee examples, ranges, summaries, and suggested amounts are informational. Suggested fees are not necessarily mandatory. Clinics may establish their own fees subject to applicable law, professional requirements, contracts, and clinic policies. Taxes, exemptions, insurer requirements, reimbursement rules, and third-party-payment arrangements may vary.
ClinicFees does not guarantee reimbursement by an insurer, employer, government program, lawyer, or other third party. A clinic's displayed or invoiced fee may differ from an educational example on the public website. The clinic's current communicated fee and applicable policy govern the clinic-patient billing relationship, subject to law.
Where ClinicFees summarizes information from governments, professional bodies, or other sources, the original source remains authoritative, the source may change, and ClinicFees does not claim affiliation or endorsement merely by referencing it.
7. Clinic Applications and Onboarding
Submitting a clinic application does not guarantee acceptance. ClinicFees may review, verify, approve, decline, defer, or request more information. Applicant information must be accurate and current, and applicants must not impersonate a clinic, physician, or authorized representative.
Clinic activation may require acceptance of separate agreements with Dr. Plus Physician Services Inc. and completion of technical, billing, identity, or payment requirements. Dr. Plus Physician Services Inc. may retain appropriate application and review records through ClinicFees. Dr. Plus Physician Services Inc. is not liable for business decisions made in reliance on an unapproved application.
8. Clinic Accounts and User Access
Accounts are personal to the authorized user and must not be shared. Users must provide accurate identity and account information. Authentication may be provided by Microsoft or another configured identity provider.
Users are responsible for:
- protecting email accounts, authenticators, passkeys, devices, passwords, and recovery methods;
- promptly reporting suspected unauthorized access;
- signing out of shared devices;
- not allowing another person to use their identity or account.
Role-based permissions may limit available functions. Users may belong to more than one authorized clinic. Selecting an active clinic does not permit access to an unauthorized clinic. ClinicFees may require reauthentication or additional verification and may suspend access to protect users, clinics, patients, or the platform.
9. Clinic Administrator Responsibilities
Clinic administrators are responsible for:
- inviting only authorized personnel;
- assigning appropriate roles;
- reviewing clinic memberships;
- promptly removing former, suspended, or unauthorized personnel;
- maintaining accurate clinic information;
- protecting administrator access;
- reviewing clinic settings;
- ensuring clinic users receive appropriate privacy and security training;
- limiting access according to operational need;
- notifying ClinicFees of suspected unauthorized activity;
- complying with the clinic's separate agreement.
Clinic administrators must not assign elevated privileges solely for convenience. ClinicFees may rely on instructions from an authenticated clinic administrator unless it has reason to question their authority.
10. Clinic Responsibilities for Patient and Billing Data
Clinics and clinic users must:
- have lawful authority to enter and process information;
- use the platform only for authorized administrative and billing purposes;
- enter only information reasonably necessary for those purposes;
- avoid uploading unrelated clinical records;
- maintain accurate patient and recipient contact details;
- verify the intended email address and telephone number before sending;
- ensure invoices, fees, taxes, descriptions, balances, and statuses are accurate;
- respond to patient questions, correction requests, fee disputes, and refund requests;
- preserve records as required by law and professional obligations;
- use secure methods for support communications containing sensitive information;
- comply with privacy, consent, disclosure, billing, consumer, tax, professional, and recordkeeping requirements.
ClinicFees may remove, restrict, or refuse content or activity that appears unlawful, unsafe, unauthorized, misleading, or inconsistent with the service.
11. Patient and Secure-Link Recipient Use
A secure billing link is intended only for the person to whom the clinic directed it or an authorized representative. A person who receives a link in error must not use it and should contact the clinic.
Recipients must not forward, publish, copy, or share the secure link and must not share one-time codes.
Access may require control of the telephone number on file and confirmation of electronic billing consent. SMS verification confirms control of the telephone number at that time; it is not comprehensive proof of legal identity. Secure links may expire, be revoked, be replaced, or become unavailable, and access may remain possible from another device when the link and required code are available.
Email providers, link scanners, mobile providers, browsers, and networks may process communication data. Recipients should use a trusted device and network and close the document after viewing. Recipients are responsible for protecting downloaded, printed, photographed, or locally saved copies.
Patients must contact the clinic regarding the invoice or document itself.
12. Electronic Billing Consent
Secure recipients may be asked to consent to electronic billing communications. This consent concerns the electronic communication and access workflow. It is not consent to medical treatment and does not independently authorize disclosure to an unrelated third party.
Consent evidence may be retained. Withdrawal does not necessarily erase prior communications, consent evidence, audit history, or records required by law. A patient seeking to change communication preferences must contact the clinic, and withdrawal may prevent continued use of electronic delivery.
The Privacy Policy and just-in-time consent notice provide more information.
13. Invoices, Receipts, and Clinic Charges
Clinics create and issue invoices through the platform. ClinicFees does not independently determine whether a clinic's charge is clinically or professionally appropriate, and is not the seller of the medical or clinic service merely because it displays or delivers an invoice.
The issuing clinic is responsible for descriptions, amounts, taxes, discounts, adjustments, payment status, receipts, refunds, and disputes. A secure billing document is not necessarily a complete medical or accounting record. Recipients must review questions or errors with the clinic. ClinicFees may correct platform-generated technical errors but does not independently alter clinic-entered charges without authority.
14. Payments and Payment Processors
Some clinics may enable online payment functionality. Where enabled, a third-party payment processor may collect card or banking information directly, and the processor's terms and privacy notice apply to its service. ClinicFees may receive payment status, amount, timing, references, account identifiers, and information needed to associate payment with an invoice.
ClinicFees does not ask users to send card details by email or support message. Users must not submit fraudulent, unauthorized, reversed, or disputed payments. ClinicFees does not guarantee that a payment will be accepted or settled, and payment-provider authorization does not by itself resolve the underlying clinic invoice or dispute.
Refunds, charge corrections, and clinic fee disputes must generally be addressed with the clinic. Chargebacks and payment disputes may also be subject to processor and financial-institution rules.
15. Clinic Subscriptions, Platform Fees, and Taxes
Participating clinics may be subject to separate subscription, setup, usage, transaction, or other fees under a written agreement or order with Dr. Plus Physician Services Inc. concerning ClinicFees. Pricing may vary by plan or agreement, and applicable taxes may be added. Billing cycles and renewal terms are governed by the applicable clinic agreement.
Failure to pay platform fees may result in restriction or suspension subject to the agreement and law. Patient invoice amounts are separate from ClinicFees platform subscription fees. Nothing on the public site modifies a signed pricing agreement with Dr. Plus Physician Services Inc.
16. Permitted Use and Limited Licence
ClinicFees grants users a limited, personal or internal-business, revocable, non-exclusive, non-transferable licence to access the applicable service for its intended purpose, subject to these Terms, the Privacy Policy, the clinic's agreement, role permissions, and applicable law. No ownership rights are transferred.
Clinic users may use platform outputs for the applicable clinic's legitimate administrative operations. Patients may view, download, or print their authorized billing document for personal recordkeeping and legitimate billing purposes.
17. Prohibited Use
You must not:
- attempt unauthorized access;
- access another clinic, account, invoice, recipient, or document;
- use a secure link not intended for you;
- share accounts, links, passwords, passkeys, or OTP codes;
- impersonate any person or organization;
- submit false clinic applications;
- scrape or perform automated extraction except with written authorization;
- crawl in a manner that interferes with the service;
- reverse engineer except where a legal right cannot be excluded;
- bypass security or access controls;
- probe or scan for vulnerabilities without written authorization;
- introduce malware or harmful code;
- engage in denial-of-service activity;
- engage in fraudulent invoicing or payment activity;
- submit unlawful, infringing, misleading, defamatory, or harmful content;
- use patient data for unrelated marketing;
- upload unnecessary medical records;
- use the service for emergency communications;
- resell or sublicense the service without written permission;
- remove notices or proprietary markings;
- use ClinicFees branding to imply endorsement;
- violate applicable law, professional duties, or third-party rights.
Responsible security concerns should be reported privately to providers@clinicfees.ca without exploiting, retaining, or disclosing data. That email is not an authorization to conduct security testing.
18. User and Clinic Content
Clinics and users retain their rights in information and materials they lawfully provide. They grant ClinicFees a limited right to host, reproduce, process, transmit, format, back up, and otherwise use that content as reasonably necessary to provide, secure, support, improve, and administer the service and comply with law. This licence does not permit unrelated sale or behavioural advertising use of patient billing information.
The clinic represents that it has the rights and authority necessary for the content it submits. ClinicFees does not claim ownership of clinic patient records merely because they are processed through the service. ClinicFees may generate operational metadata, reports, audit records, and aggregated or de-identified information as permitted by law and agreements, and may preserve content when required for security, investigation, legal hold, dispute, backup, or legal compliance.
19. Accuracy and Corrections
Users must keep account, clinic, recipient, invoice, and payment information accurate. ClinicFees may rely on information submitted by clinics and authenticated users.
Patients must ask the issuing clinic to correct patient, invoice, receipt, or service information. ClinicFees may assist the clinic but does not independently determine the correct medical or clinic record. Historical audit, payment, consent, and security records may be supplemented rather than erased. ClinicFees does not guarantee that third-party or clinic-provided information is accurate.
20. Privacy
The Privacy Policy explains how ClinicFees handles personal information and forms part of the applicable service terms.
Clinics may have separate privacy obligations and notices. Users must not send sensitive data through an unauthorized channel, and clinic users must comply with privacy and confidentiality requirements. Privacy consent and contractual acceptance are distinct concepts, and a change to these Terms does not eliminate consent requirements imposed by law.
21. Electronic Communications
Users may receive portal notices, account notices, security messages, verification codes, secure billing notifications, subscription or operational messages, and support communications. Subject to applicable law, users agree that required notices, disclosures, agreements, confirmations, and records may be provided electronically.
Users must maintain current contact information. Delivery may fail because of provider, device, spam, network, or configuration issues, and provider acceptance does not guarantee final receipt. Email and SMS are not guaranteed confidential. Users must contact the clinic if they cannot access an important billing document. Optional marketing communications are treated separately from required operational messages.
22. Third-Party Services
ClinicFees may rely on or link to hosting and cloud providers, identity providers, email and SMS providers, payment processors, government resources, professional associations, clinics, and other third-party services.
Third-party terms and privacy notices apply. Third-party availability and performance are not controlled by ClinicFees, and ClinicFees is not responsible for third-party content or independent actions. Integration does not necessarily mean endorsement. ClinicFees may replace or discontinue a provider. Legal responsibilities that cannot be excluded remain unaffected.
23. Intellectual Property
Dr. Plus Physician Services Inc. and its licensors own or license, in connection with ClinicFees, the website, platform software, interface, branding, logos, designs, original text, graphics, compilations, reports and templates created by ClinicFees, and related intellectual property. Third-party names, guidance, documents, and trademarks remain the property of their respective owners.
Unauthorized reproduction, distribution, modification, public display, commercial exploitation, or creation of derivative works is prohibited. Ordinary linking to public pages is permitted provided the link is lawful, accurate, and does not imply endorsement. ClinicFees does not claim ownership of statutes, government materials, clinic-provided data, or third-party professional publications.
24. Trademarks and Brand Use
ClinicFees names, logos, and branding may not be used without permission except for truthful nominative reference. Users must not register confusing domains, social accounts, business names, or advertising identifiers. Clinics must not imply endorsement, partnership, certification, or regulatory approval beyond the actual relationship. Any approved brand use must comply with supplied guidelines and may be revoked.
25. Feedback
Suggestions and feedback may be used by Dr. Plus Physician Services Inc. to improve ClinicFees without an obligation to compensate the person providing them. This provision does not apply to confidential patient records, clinic-owned data, or information submitted under an express confidentiality obligation. Do not include patient information in general feedback.
26. Service Availability and Changes
Services may be unavailable because of maintenance, provider outages, security events, upgrades, emergencies, or circumstances beyond reasonable control. ClinicFees does not guarantee continuous, error-free, or uninterrupted availability. Features, workflows, interfaces, limits, and supported providers may change, and ClinicFees may perform maintenance and emergency changes. Reasonable efforts may be made to communicate material planned changes where appropriate.
Clinics remain responsible for suitable business continuity, recordkeeping, and fallback procedures. Users should not rely on ClinicFees as the only means of meeting urgent medical, legal, or regulatory deadlines. No service level is promised except as stated in a separate written agreement.
27. Beta, Pilot, or Preview Features
Features identified as beta, pilot, preview, evaluation, or early access may be incomplete, may change, may contain errors, may be withdrawn, may have additional terms, and should not be used for critical workflows unless expressly authorized. Confidential patient information should not be entered into a test or sandbox environment unless expressly approved and appropriately protected.
28. Suspension and Restriction
Dr. Plus Physician Services Inc. may restrict or suspend access through ClinicFees where reasonably necessary because of:
- suspected unauthorized access;
- security risk;
- unlawful activity;
- violation of these Terms;
- violation of a clinic agreement;
- non-payment of applicable platform fees;
- provider or infrastructure restrictions;
- legal or regulatory direction;
- risk to a patient, clinic, third party, or the platform;
- inaccurate or fraudulent information;
- investigation of an incident.
Dr. Plus Physician Services Inc. may take proportionate protective measures through ClinicFees without advance notice where urgency requires. Suspension does not automatically erase stored information or end payment or recordkeeping obligations. Where appropriate, Dr. Plus Physician Services Inc. may work with the clinic to restore access.
29. Termination and Account Closure
Users may stop using public or patient-facing services. Clinic-user access may be removed by the clinic or Dr. Plus Physician Services Inc. through ClinicFees. Clinic service termination is governed by the applicable clinic agreement with Dr. Plus Physician Services Inc. Dr. Plus Physician Services Inc. may terminate access through ClinicFees for material or repeated breach, unlawful use, risk, or other grounds permitted by an agreement or law.
Account closure does not require immediate deletion of all invoices, receipts, payment records, consent evidence, audit logs, backups, or legally required records. Provisions intended to survive termination remain effective, including confidentiality, intellectual property, disclaimers, liability limitations, indemnity where applicable, accrued payment obligations, and dispute provisions.
Patients must contact the clinic regarding continued access to clinic records or billing documents after clinic service termination.
30. Disclaimers
Except where expressly stated in a separate written agreement and to the maximum extent permitted by law, the public website and services are provided "as is" and "as available." Dr. Plus Physician Services Inc., in connection with ClinicFees, disclaims implied warranties and conditions that may lawfully be excluded.
Dr. Plus Physician Services Inc. does not warrant:
- uninterrupted, error-free, completely secure, or universally compatible operation;
- that all information is complete, current, or suitable for a particular purpose;
- the accuracy of clinic-entered information;
- a clinic's services, fees, billing practices, refunds, policies, or legal compliance;
- third-party provider performance.
ClinicFees does not provide medical, legal, tax, accounting, or regulatory advice. Users are responsible for professional review and business decisions.
Nothing in these Terms excludes a warranty, condition, representation, remedy, or right that cannot lawfully be excluded.
31. Limitation of Liability
To the maximum extent permitted by law, and subject to any separate written clinic agreement, Dr. Plus Physician Services Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages in connection with ClinicFees, including:
- lost revenue or profits;
- loss of business opportunity;
- loss of goodwill;
- business interruption;
- loss or corruption of data;
- replacement-service costs;
- consequences of unauthorized sharing of credentials, links, or codes;
- third-party service failures;
- clinic billing decisions;
- failure to receive an email or SMS;
- reliance on educational content.
For claims not governed by a separate written agreement, the aggregate liability of Dr. Plus Physician Services Inc. is limited to the greater of (a) CAD $100 and (b) the amount the claimant paid directly to Dr. Plus Physician Services Inc. for the ClinicFees service giving rise to the claim during the 12 months before the event giving rise to liability.
Amounts paid to a participating clinic for medical or administrative services are not amounts paid to Dr. Plus Physician Services Inc. or for the ClinicFees platform service. The cap does not apply where a limitation is prohibited by law. Separate clinic agreements may establish a different allocation of liability. This section applies regardless of legal theory to the extent permitted. Nothing limits liability for fraud, wilful misconduct, or another liability that cannot lawfully be limited.
32. Indemnity
To the extent permitted by law and subject to applicable written agreements, participating clinics, organizations, clinic administrators, and business users acting in an organizational capacity agree to defend, indemnify, and hold Dr. Plus Physician Services Inc., together with its directors, officers, employees, contractors, service providers, and representatives, as applicable, harmless from third-party claims arising from:
- unlawful or unauthorized clinic-provided content;
- inaccurate invoices or recipient information;
- clinic services, fees, refunds, taxes, or professional decisions;
- violation of privacy, consent, disclosure, professional, or recordkeeping duties;
- unauthorized staff access caused by failure to manage clinic accounts;
- misuse of the service;
- violation of these Terms;
- infringement of third-party rights.
Dr. Plus Physician Services Inc. will provide reasonable notice and allow reasonable participation in the defence, subject to protection of confidential information and legal strategy.
This organizational indemnity does not apply to a patient merely for ordinary, good-faith use of a secure billing link. For an individual patient or public visitor, responsibility is limited to losses directly caused by that person's intentional unlawful use, fraud, malicious activity, or knowing violation, and only to the extent permitted by law. A separate clinic agreement controls where it contains a different indemnity.
33. Governing Law and Disputes
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules. Subject to rights that cannot lawfully be limited, proceedings relating to these Terms and your relationship with Dr. Plus Physician Services Inc. regarding ClinicFees may be brought in the courts of Ontario.
The parties should first attempt in good faith to resolve a dispute through written notice and reasonable discussion. Patients must first direct invoice-content, clinic-service, refund, and clinic-policy disputes to the issuing clinic. Privacy concerns may also be raised under the Privacy Policy and with an applicable regulator.
Nothing restricts a person from seeking urgent injunctive relief, reporting to a regulator, exercising a statutory right, or using another remedy that cannot lawfully be excluded.
34. Notices
ClinicFees may provide notices through the portal, account email, secure notifications, the website, another contact method associated with the account, or another method permitted by an applicable agreement or law. Users and clinics must maintain current contact information.
Electronic delivery is effective only to the extent permitted by applicable law and the applicable agreement. Notices from clinics concerning contractual matters must use the method stated in the clinic agreement where one exists. General Terms questions may be sent to providers@clinicfees.ca as communications directed to Dr. Plus Physician Services Inc. concerning ClinicFees; that email is not necessarily sufficient for every formal legal notice.
35. Assignment
Users may not assign or transfer their account or rights under these Terms without written permission. Dr. Plus Physician Services Inc. may assign or transfer its rights and obligations relating to ClinicFees as part of a reorganization, financing, merger, acquisition, asset transfer, or similar transaction, subject to applicable law and agreements. Clinic agreements may contain additional assignment restrictions.
36. Severability, Waiver, and Interpretation
Invalid or unenforceable provisions will be limited or severed to the minimum extent necessary, and the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. Headings are for convenience. "Including" means including without limitation. Singular and plural include each other where context permits. Electronic and written forms are recognized where appropriate. No rule requiring interpretation against the drafter applies to the extent lawfully permitted.
Nothing in this section overrides applicable consumer-protection rules.
37. Entire Agreement and Order of Precedence
These Terms, the Privacy Policy, applicable just-in-time notices, and any other terms expressly incorporated form the general agreement for the applicable service.
In the event of a conflict, the following order of precedence applies:
- a signed clinic service, subscription, or other written agreement with Dr. Plus Physician Services Inc. concerning ClinicFees for the subject matter it addresses;
- a signed order form or service-specific schedule;
- a service-specific active acceptance or just-in-time term;
- these Terms;
- general public-site descriptions.
Privacy notices do not reduce legal privacy rights. A clinic's own patient terms govern the clinic-patient relationship where applicable. Public marketing copy does not amend a signed agreement. No employee or representative may modify these Terms except through an authorized written agreement or published update.
38. Changes to These Terms
These Terms may be updated for changes in services, risks, law, vendors, or business operations. The revised version will be posted with an updated date, and material changes may be communicated through the portal, email, or another appropriate method. Clinic contractual amendments remain subject to the applicable clinic agreement.
Continued use after the effective date constitutes acceptance to the extent permitted by law. Additional consent or active acceptance will be obtained where legally or contractually required. Posting a change does not waive a non-excludable right.
39. Contact
Terms, clinic-account, provider, and business inquiries:
Terms, clinic-account, provider, and business inquiries concerning ClinicFees may be submitted to Dr. Plus Physician Services Inc. through this address. This is not a patient-support or emergency address. Do not send medical records, patient documents, health card information, secure links, passwords, one-time codes, or payment-card details. Patients must contact their own clinic regarding medical care, records, invoices, receipts, refunds, fee disputes, and corrections. ClinicFees cannot provide medical advice or emergency assistance.
Please also review our Privacy Policy.